Refund policy

At AgapeHub, customer satisfaction is our priority. If you experience any issues with your order, we're here to help.

 

Please read our Return & Refund Policy carefully before making a purchase.


Order Cancellation

Orders may be cancelled within 12 hours of purchase. If your order has not yet been processed or shipped, you will receive a full refund. Once an order has been processed or shipped, it can no longer be cancelled.

 

 

Damaged, Defective or Incorrect Items

If you receive a product that is:

  • Damaged during shipping
  • Defective
  • Incorrect (different from what you ordered)

Please contact us within 7 days of receiving your order.

To process your request, please provide:

  • Your order number
  • Clear photos of the product
  • Photos of the shipping package
  • A brief description of the issue

After review, we will provide an appropriate solution, which may include:

  • A replacement product
  • A full refund
  • A partial refund (where appropriate)


Lost Packages

If your package is confirmed lost during transit, we will investigate with the shipping carrier.

Once verified, we will offer either:

  • A replacement shipment, or
  • A full refund.


Products Intercepted by Customs

If a shipment is permanently withheld by customs and cannot be delivered, please contact us with any available documentation.

 

After verification, we will review your case and determine whether a replacement shipment or refund is appropriate.

 

Please note that customers remain responsible for complying with their country's import regulations and for any applicable customs duties or taxes.


Returns

For hygiene and safety reasons, we generally do not accept returns of opened or used health and wellness products, unless they are defective or incorrect.

 

If your product is unopened and you wish to request a return, please contact us within 14 days of delivery.

 

Return requests are subject to approval.

 

If approved:

  • The item must be unused.
  • The item must be in its original packaging.
  • The customer is responsible for return shipping costs unless the return is due to our error.

Returns sent without prior authorization may not be accepted.


Non-Returnable Items

The following items cannot be returned:

  • Opened or used supplements
  • Products with broken safety seals
  • Clearance or final sale items
  • Gift cards
  • Digital products (if applicable)

 

 

Refund Processing

Once your refund has been approved:

  • Refunds will be issued to your original payment method.
  • Please allow 5–10 business days for your financial institution to process the refund.

Processing times may vary depending on your payment provider.


Unclaimed Packages

If a delivery attempt is made and the package is held at your local post office or collection point, it is the customer's responsibility to collect it within the carrier's holding period.

 

Orders returned because they were unclaimed or not collected may not be eligible for a refund or free replacement.


Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

 

AgapeHub cannot be held responsible for orders that are delayed, lost, or delivered incorrectly due to an incorrect or incomplete address provided by the customer.


How to Request a Refund

To request assistance, please contact our Customer Support team and include:

  • Order Number
  • Full Name
  • Email Address
  • Description of the issue
  • Supporting photos (if applicable)

We aim to respond to all support requests within 1–2 business days.


Our Commitment

We value every customer and strive to resolve any order issues fairly, promptly, and professionally. If you experience any problems with your purchase, please reach out to us. We'll do our best to make things right.