Shipping policy

At AgapeHub, we are committed to delivering your order safely and efficiently. Please review our shipping policy below before placing your order.

Order Processing

• Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
• Orders are processed Monday through Friday, excluding public holidays.
• Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Shipping Times

Estimated delivery times vary depending on your destination and customs processing.

Region	Estimated Delivery Time
United States	7–15 business days
Canada	8–18 business days
Europe	7–18 business days
Australia & New Zealand	8–18 business days
Asia	5–12 business days
Other International Destinations	10–25 business days

 

Please note that these are estimated delivery times and may vary due to customs inspections, weather conditions, carrier delays, or peak shipping periods.

Order Tracking

Every order includes tracking.

Once your package has been dispatched, you will receive a tracking number via email so you can monitor your shipment throughout its journey.

Please allow up to 48 hours for tracking information to become active after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authorities. These charges are the responsibility of the customer unless otherwise stated.

 

Customs clearance procedures may occasionally result in delivery delays beyond our estimated shipping timeframe.

Lost or Damaged Packages

If your package is:

• Lost during transit, or
• Arrives damaged,

please contact our Customer Support team within 7 days of delivery (or the expected delivery date for lost shipments).

To help us investigate, please include:

• Your order number
• Photos of the package (if applicable)
• Photos of any damaged products

After verification, we will work with you to provide an appropriate resolution, which may include a replacement shipment or refund, depending on the circumstances.

Delivery Attempts & Unclaimed Packages

If the courier attempts delivery but no one is available to receive the package, it may be held at your local post office or collection point.

Customers are responsible for collecting their parcel within the holding period specified by the local carrier.

Packages that are returned because they were unclaimed or not collected within the carrier's holding period may not qualify for a refund or free replacement.

Incorrect Shipping Address

Please ensure your shipping address is complete and accurate before placing your order.

If you notice an error, contact us immediately.

Once an order has been shipped, we may not be able to modify the delivery address.

AgapeHub is not responsible for delays or failed deliveries resulting from incorrect shipping information provided during checkout.

Shipping Confirmation

To help ensure order accuracy, every order is carefully prepared and verified before dispatch.

You will receive a shipping confirmation once your order has been handed over to the shipping carrier.

Need Assistance?

If you have any questions regarding your shipment, please contact our Customer Support team.

We're always happy to assist and will do our best to resolve any shipping-related concerns as quickly as possible.